Support Center - Passport Renewal Assistance Service
Need help with a passport renewal service order? The information and FAQ topics below can resolve and answer 95% of all customer questions and inquiries.
how does the passport renewal assistance service work?
Our passport renewal assistance service is designed to remove the pain and hassle of renewing a passport through the government office. The traditional passport renewal process can be very confusing and hard to understand. Some common questions include: do I use form DS-11, DS-82, DS-5504, DS-3053, or some other form? Which portions of the form do I need to complete? What items must be submitted? What are the passport renewal fees? How do I submit the renewal request?
With our renewal assistance service, it's easy: After you place your order, we will rush mail you a package. All you have to do is sign the documents in the package, gather your existing passport and a few other items, and place those into the prepaid express mail envelope that's provided, and drop it in the mail. Then just sit tight, and your renewed passport will arrive by mail.
With our renewal assistance service, it's easy: After you place your order, we will rush mail you a package. All you have to do is sign the documents in the package, gather your existing passport and a few other items, and place those into the prepaid express mail envelope that's provided, and drop it in the mail. Then just sit tight, and your renewed passport will arrive by mail.
For a more detailed breakdown of the service:
All you have to do is place an order, sign the forms we prepare for you, place them into the prepaid envelope with the specified required items, and drop this in the mail. It couldn't be any easier.
- Our experts will gather and hand prepare the correct renewal forms/materials for your specific passport renewal circumstance. They will be fully completed and error checked. There are numerous different passport request forms, and preparing the wrong form or incorrect preparation is where other passport services and self-filings often fail. We guarantee correct form preparation and we guarantee a successful renewal request.
- Our experts will hand prepare you a customized next steps checklist to assist you in gathering and submitting any items the US Dept. of State will require for your specific circumstance, such as government fees, a passport photo, existing passport etc. Submitting the wrong items or incorrect government fee amount is another common area where other passport services and self-filings often fail.
- Our experts will prepare a prepaid, pre-addressed USPS express mailer envelope so you can submit all required items to the correct passport center. There are many passport centers, so this critical part of the service will ensure that the correct location receives the renewal request for speedy and correct processing.
- We will then send all of this to you via USPS express mail, which usually only takes a few days to receive. We process and mail all orders on an expedited basis, often within minutes of receiving an order.
All you have to do is place an order, sign the forms we prepare for you, place them into the prepaid envelope with the specified required items, and drop this in the mail. It couldn't be any easier.
DO I GET A RENEWED PASSPORT IF I USE YOUR SERVICE?
Yes, barring certain very, very rare circumstances. Our passport renewal assistance service is built to get you a renewed passport in the easiest and fastest way possible.
If you answered all the questions in the order form correctly, and you properly follow the next steps instructions in the package we prepare for you, you will get your renewed passport in roughly the time frame we have estimated.
If you answered all the questions in the order form correctly, and you properly follow the next steps instructions in the package we prepare for you, you will get your renewed passport in roughly the time frame we have estimated.
Processing times info
Government processing times for passport renewals are currently around 8-12 weeks during COVID-19. However, this is just an estimate, and does not include transit time. Time frames can be longer, or shorter.
We process all standard orders for passport renewal assistance services within a few business days from when we receive the order. However, that is just the time it takes us to process a passport renewal assistance order, it is not the time it takes the government office to process the actual passport renewal.
We process all standard orders for passport renewal assistance services within a few business days from when we receive the order. However, that is just the time it takes us to process a passport renewal assistance order, it is not the time it takes the government office to process the actual passport renewal.
CANCELLATIONS/returns/refunds
Upon placing your order, you agreed to a clear no cancellation policy. This policy was listed clearly in a "check box" form, that you had to actively "check" to agree to the policy. This policy was also listed clearly in the Terms and Conditions that anybody who places an order with us first has to confirm they have read and understood, and the policy was also located in a number of other locations on the website. We have this policy in place because we process passport renewal assistance service orders very quickly.
For more details on returns, please see the refund policy located in the Terms here: https://www.govfilingsonline.org/terms-and-conditions.html
For more details on returns, please see the refund policy located in the Terms here: https://www.govfilingsonline.org/terms-and-conditions.html
Fees
There are 2 separate fees for passport renewal assistance service orders: our processing fee, and a separately paid government fee. To eliminate any possibility of misunderstanding, the existence of government fees is listed clearly in many places including: the checkout page in a mandatory "check box" format, the Terms and Conditions, and the confirmation email.
Our processing fee is charged upon checkout, and the $110 government fee is something the you will pay later by check. Easy instructions on submitting the mandatory government fee will be included in the passport renewal package that will be mailed to you immediately upon placing an order.
Our processing fee is charged upon checkout, and the $110 government fee is something the you will pay later by check. Easy instructions on submitting the mandatory government fee will be included in the passport renewal package that will be mailed to you immediately upon placing an order.
****are passport renewals still processing during covid-19?**** (yes)
There is a common misconception that the US Dept. of State is not processing passport renewals during this current COVID-19 pandemic. This is incorrect- the US Department of State is still processing standard passport renewals, which is the service we are offering.
The US Dept. of State is only not processing expedited renewals, and in-person renewals at a facility.
We are monitoring the situation closely, and will update this section if anything changes.
The US Dept. of State is only not processing expedited renewals, and in-person renewals at a facility.
We are monitoring the situation closely, and will update this section if anything changes.
Do you have a question or questions that are not covered in the above topics? If so, please submit an inquiry using the form below, and one of our reps will get back to you by email within 24 working hours. If we receive an inquiry related to one of the above topics, we will redirect you back to this page.
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